2023/24 Client Satisfaction Report

Our team of consultants are passionate about our work and strive to ensure we deliver valuable and worthwhile outcomes for our clients.

As a business that is all about constant improvement, each year, we ask our clients to provide feedback about their experience working with us and the quality of our consulting services to help us understand what we’re doing well and where we can improve – collectively and individually.

This year we made the decision to incorporate a question about likelihood to recommend or refer and were very pleased to learn that our overall Net Promoter Score for this period is 76.

With integrity and transparency being among our core values we believe it is important that we own and share the results of our Annual Customer Satisfaction Survey. In that spirit, this Summary Report provides an overview of all 25 responses provided by clients we worked with during 2023/24.

84% responded ‘absolutely’

Average score: 9/10

We then asked clients to assess and rate our capabilities in four key aspects of our service

(1 being poor and 10 being outstanding/excellent).

Average score: 9/10

Average score: 9.3/10

Average score: 9.2/10

Average score: 9.3/10

(0 being very unlikely, 10 being very likely).

Many took the opportunity to offer further feedback and commentary

Please note. For privacy reasons, any names in the comments have been removed.

‘The service and execution of the WHS Audit review program with (consultant) has been excellent. We have felt in trusted hands and that we are making really practical changes to improve WHS in our business… We are looking forward to a continued working relationship with Risk Strategies and (consultant) in the years to come.’

‘(Consultant) has been a lifesaver and has added significant value to the overall process.’

‘(Consultant) was amazing with assisting us to gain accreditation - he was knowledgeable and able to adjust recommendations to the business requirement.’

‘(Consultant) is an amazing consultant. She makes things so easy. Her ability to meet expectations, build rapport (putting people at ease) and churn through work on the days that she is based with us is incredible. Employees, let alone consultants like her, are a rare find. In the time that she has worked with us, she has overhauled our HSEQ Framework and established policy and process. She has implemented a new safety management system, designed and delivered training and kept us on track with our ISO accreditation.’

‘(Consultant) handles all of our Workcover cases. She is knowledgeable and responsive and makes my life so much easier in navigating Workcover across the states that we are based. This is a huge cost saving for (Company) as (consultant) is the expert and is acting in our interest to get claims closed and injured employees back to work.’

"Like to thank (consultant) for her services & commitment to (Company) over the years - without (consultant) my work would be unbearable - as I find Workcover very frustrating to deal with. (Consultant) has been a valued asset to me. Love working with her.’

‘We have experienced great trust and reliability using Risk Strategies' services.’

‘Very impressed really - far better than previous experiences!!’

"No - we've been very happy with the relationship.’

‘(Consultant) and (consultant) have been excellent to work with. They are both responsive and effective."

‘We have been working with (consultant)  since we engaged Risk Strategies and she has been amazing! Her level of knowledge and advice is always on point, and she is always willing to help. She has been fantastic helping us clean up the mess that was left and putting structure and process around what we do.’

‘I value the responsiveness of all communications and the timeliness of the report completion for the ISO 45001 gap analysis we had completed.’